Fairfield County Bank is the first bank in the country to launch MobileLearn in colloboration with Horizn

Fairfield County Bank announces it has recently collaborated with Horizn to begin the digital transformation of employee training with MobileLearn. Horizn is a SaaS (Service as a Software) company located in Toronto, Canada specializing in the use of their mobile enterprise platform to incorporate the power of learning, social technology, gamification and advanced analytics. Fairfield County Bank has developed with Horizn several modules focused on product education, in partcular mobile banking services.

Stephen Wooters, EVP of Digital Banking, and Payments for Fairfield County Bank stated, “Customer Experience is a hallmark of Fairfield County Bank since our early days. In those days, the reference might have been customer service, today with digital capability and Omni channel delivery we can provide the experience and service on the client's channel of choice. Developing our MobileLearn solution has given us an excellent opportunity to change our employee-training model to make it easy, fun and always available. This tool enables employees to embrace new service and products and deliver solutions based on customer needs. We plan to extend our MobileLearn models to our customers as Digital Demos.” He added, “Sometimes marketplace perceptions of Community Banks such as Fairfield County Bank is that we lag the national banks in our delivery of digital solutions.  We are committed to innovation of our digital solutions for our customers; delivering where, when and how they want. Our partnership with Horizn has indeed enabled us to be first in the United States to use this technology for training and soon for customer education.”

The Horizn Platform enabled Fairfield County Bank to accelerate employee education and adoption of new service offerings. Janice Diner CEO of Horizn said, “How great it is to be working with Fairfield County Bank on this aspect of their Digital Delivery Strategy.” Ms. Diner added, “The key to market adoption is making sure everyone is knowledgeable and digitally fluent on the banks latest products and digital innovations, this means employees, sales force, channel partners and yes customers.”

Fairfield County Bank is a $1.5 billion community bank headquartered in Ridgefield, Connecticut with locations throughout Fairfield County. Visit www.fairfieldcountybank.com to find out more about the Bank

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Submitted by Ridgefield, CT

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