Eversource is alerting customers that the moratorium on service disconnections for non-payment will end for non-hardship residential customers in Connecticut on September 15, in accordance with state regulations.
The energy company suspended disconnection activities at the onset of the pandemic nearly a year and a half ago and the moratorium on service disconnection for residential customers identified as having a financial hardship remains in place. Any customer who needs help with their bill should contact the energy company now to learn about payment assistance options and protections from service disconnection.
“While service disconnections for non-payment have been suspended for nearly 18 months, we understand the challenges some of our customers may still be facing,” said Eversource Vice President of Customer Operations Jess Cain. “The last thing we want to do is disconnect anyone’s service, but the fact is unpaid energy bills increase costs for all customers. Any customer, residential or non-residential, who is having trouble paying their bill should contact us immediately so we can work with them and get them enrolled in one of the many programs we offer. Participating in a payment plan or assistance program will prevent you from being disconnected.”
With Connecticut residential customers using, on average, up to 35% more electricity to keep cool during the hot summer months, it is particularly important that customers are aware of Eversource’s various payment assistance options. The energy company is reminding all customers it has a variety of payment plans and programs available to help and prevent service disconnection, including:
- The Matching Payment Program, for electric or gas heating customers, which offers monthly payments as low as $50. Enrollment for the upcoming heating season begins November 1.
- The New Start program, for electric customers, which forgives overdue balances as on-time monthly budget payments are made.
- Winter Protection, which provides protection from disconnection from November to May.
- Energy Assistance, which provides payments toward a customer’s heating bill.
- The COVID-19 Payment Plan, which all Eversource customers – regardless of financial need, residential and non-residential – are eligible to sign-up for to pay a past-due balance over a period of up to 24 months with no interest charges and no down payment. Enrollment is open through September 30, or when the State of Connecticut’s public health and civil preparedness emergency ends.