The Village of Brewster would like to inform all water users that the bills that were sent out on July 1, 2020 are incorrect, but please know that this mistake will be remediated.
As many of you have noticed, we have a new bill layout as designed by our new program that we are using for billings. This new software is similar to our old software, but is still in the development stages as we continue to work to move all of our processes to a cloud-based server.
With that being said, there was an oversight in the water billing and all residents were charged the new rates for water from the previous reading date of March to April 15, 2020, which should not have happened. The new rates were put into place on April 15, 2020 and the usage prior to that date should have been charged at the old rate.
After working with the programmers on this issue, we are able to give a credit to all water bills that are due August 3, 2020, for the water used, that should have been charged at the old rate. If you have already paid your bill, you will receive a credit on your October water bill for that amount. If you have not paid your bill, you may contact the Village Office for your new bill amount or you may choose to receive a credit on your next bill.
The Village of Brewster Offices apologize for the error and the confusion it caused this community. We are all suffering in different ways and the most important notion to remember is that we are all in this together. I, as Village Clerk, apologize for this oversight and would like to assure the public that this will not happen again.
Thank you for your cooperation in this matter.
Michelle Chiudina, Village Clerk & Treasurer