NYSEG ALERTS CUSTOMERS TO POTENTIAL SCAM
It has been reported, that customers are receiving automated calls from “NYSEG” telling them that their electricity will be shut off later that day. The customer is instructed to call back to prevent this. The callback numbers, which vary, answer with “NYSEG automated service line,” and prompt you to push 3.
These calls are not from NYSEG and are an attempt to scam residents and businesses.
Some precautions to take to avoid falling victim to a scam:
Always type NYSEG’s Web address when making an online payment at nyseg.com. Do not rely on email links. While at nyseg.com, you can also check your account balance and any past-due amount status.
When making a payment by phone, always ensure that you are dialing NYSEG phone numbers: 1.800.572.1111 (customer service); 1.888.315.1755 (payment arrangements) or 1.800.600.2275 (self-service line). You can also check your account status by phone.
Never provide your Social Security number, credit card number or bank information to anyone requesting it (over the phone or in person) unless you initiated the contact and feel confident that the transaction is legitimate.
NYSEG does not ask customers to purchase debit cards (like Green Dot cards) to make payments.
If you have fallen victim to a scam, immediately contact the Federal Trade Commission and your local police.