At its employee-wide Town Hall Meeting on June 14, Family Centers recognized five employees for customer service excellence.
For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, Gateway Preschool Lead Teacher Sharon Brown, Literacy Volunteers’ Education Coordinator Marilyn Collins, Government Center Office Manager Ann Marie DeFeo, Clinician Jessica Schilero and Family Centers Health Care’s Enrollment and Outreach Specialist Luis Ruano were named Family Centers’ 2018 “Customer Service Ambassadors”.
As part of an agency-wide customer service initiative called CSI:FC (Customer Service Initiative: Family Centers), the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to ensure customer needs are met. Winners were nominated by fellow Family Centers employees.
“CSI:FC has had a profound impact on our agency,” said CEO Bob Arnold. “Our Customer Service Ambassadors’ positive approach and the way they uphold Family Centers’ standards of excellence inspires us all.”
Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while identifying ways to improve. The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.
Visit www.familycenters.org for additional information.