Family Centers Honors Employees for Customer Service Excellence

At its employee-wide Town Hall Meeting on June 6, Family Centers recognized five employees for customer service excellence. 

For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, Finance Accounting Associate Tracey Eckert, Stamford CARES Medical Case Manager Roberta Wilks, Literacy Volunteers Student Data Coordinator, Head Teacher Fabiana Marin and Office Manager Nidia Silva were named Family Centers’ 2016 “Customer Service Ambassadors”. 

As part of an agency-wide customer service initiative called CSI:FC (Customer Service Initiative: Family Centers), the annual Customer Service Ambassador Award honors employees who go above and beyond the call of duty to ensure customer needs are met.  Winners were nominated by fellow Family Centers employees. 

“CSI:FC has had a profound impact on our agency culture since it launched last year,” said President Bob Arnold.  “Our Customer Service Ambassadors’ positive approach and consistent use of Family Centers’ standards of excellence inspires us all.”

Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while indentifies ways to improve.  The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.