Governor Ned Lamont today announced the launch of new services at the Connecticut Department of Motor Vehicles (DMV) that will enable residents to renew their driver’s licenses and non-driver ID cards online without having to visit an office in-person.
The announcement is part of Governor Lamont’s broader initiative to modernize state government and add more convenience for residents by making services available online.
The DMV’s new online renewal option has already been offered to residents whose driver’s license or non-driver ID expired within the last 45 days. As part of the soft-launch of the new service during the last two months, more than 20,000 individuals have already successfully renewed online.
Eligible residents will receive an invitation by postal mail or email to complete their transaction online and make an electronic payment via credit or debit card. Upon successful completion of the online renewal, the license or non-driver ID will be received by mail within 20 days.
“The DMV’s accomplishments in announcing this new service are just one part of our broader efforts to be more accessible to our residents, and it became clearer how important that was during the COVID-19 pandemic,” Governor Lamont said. “The DMV rose to the occasion and moved forward quickly to launch online renewal and implement other services, including appointment scheduling, to make sure we not only kept our residents safe but continued our work to modernize state government.”
“Governor Lamont’s priority from day one has been to make interacting with government faster, easier and more accessible,” Chief Operating Officer and Department of Administrative Services Commissioner Josh Geballe said. “You shouldn’t need to take time off work and wait in line to do business with the state, particularly for transactions as widespread as renewing a driver’s license. This step forward is key to helping our great state modernize our operations to better serve our residents.”
“Like many organizations, COVID has created challenges for the DMV, but we have continued to do everything we can to keep both our customers and workers safe,” DMV Commissioner Sibongile Magubane said. “Our focus remains on modernizing our services and processes so we can better serve the residents of Connecticut by moving services online, reducing wait times, and providing top tier customer service.”
“DMV’s former service delivery model was centered on an in-person, brick-and-mortar model,” DMV Deputy Commissioner Tony Guerrera said. “Governor Lamont’s effort to move our residents online instead of in-line has accelerated our plans to make sure that government, particularly the DMV, provides a platform for quick and easy online transactions.”
The department’s efforts to modernize and expand online services to allow more credential holders in the state to safely and securely apply, renew, reinstate, and pay for credentials more efficiently became more critical during the COVID-19 pandemic. During this time, it moved to an appointment-only system, which helped reduce wait times and kept residents safe.
The DMV has also launched two new services with the goal of making it easier for commercial driver’s license holders to complete DMV transactions more easily online and via mobile devices.
The Commercial Vehicle Operations (CVO) Portal serves as a “one-stop shop” for the carrier industry (trucking companies) to complete transactions. In addition, the Commercial Driver’s License (CDL) Medical Certificate Portal gives these drivers the option of electronically sending their medical certificates directly to the DMV’s Driver Services Division from their mobile device.
All of the DMV’s services can be found online by visiting ct.gov/dmv.