Union Savings Bank (USB) has been recognized as a “Top Pandemic Performer,” ranking second in Connecticut by Banking Northeast magazine using the latest results from the Rivel Banking Benchmarks survey. USB was the top-ranked bank in Fairfield and Litchfield counties.
According to the magazine, Rivel Banking Benchmarks, the source of the ranking, is the largest survey of bank customers and prospects in the world and are conducted online for over 4,000 banking institutions. The survey entails interviews with hundreds of thousands of customers per year with respondents rating their banks (and their closest competitors) on up to 92 different metrics, from friendliness and responsiveness to the mobile app and ATM quality, to rates and fees, as well as timely questions related to Pandemic Response.
The survey asked customers across eight states in the Northeast (Connecticut, Maryland, Massachusetts, Pennsylvania, New Hampshire, New Jersey, New York, and Rhode Island) to rate how well their bank responded to the pandemic. Ratings were based upon 81,342 interviews from July 2020 to January 2021.
For Connecticut, there were 10 banks named as top performers. The bank that ranked first is located in the northeastern part of the state (Windham County), while Union Savings Bank was the top-rated bank in Fairfield and Litchfield Counties.
“Union Savings Bank is proud to be acknowledged by Banking Northeast magazine for our response to the COVID-19 crisis,” said Cynthia C. Merkle, President & CEO, Union Savings Bank. “Our goal at the outset of the pandemic was and continues to be to keep our customers and employees safe while providing access to the important financial products and services our community needs. Obviously, our hard work is paying off, our customers have noticed, and this acknowledgment is great validation. It’s particularly meaningful since the ranking comes from customer feedback.”
About Union Savings Bank
Established in 1866 and headquartered in Danbury, Conn., Union Savings Bank is a $2.7 billion mutual bank dedicated to being the bank of choice. As a full-service financial institution, Union Savings Bank provides banking, mortgage, investment, trust and insurance products throughout western Connecticut with 25 offices in Bethel, Brookfield, Canton, Danbury, Goshen, Kent, Litchfield, Marble Dale, Monroe, New Fairfield, New Milford, Newtown, Ridgefield, Roxbury, Southbury, Torrington and Washington Depot. The bank provides financial services to individuals, businesses, not-for-profit organizations, and government entities through its commercial, residential and consumer lending, corporate services, retail banking and wealth management divisions. Please visit www.unionsavings.com for more information. Member FDIC. Equal Housing Lender.