Responding to Damage - Restoration Estimates Announced
We continue to work urgently to restore power to our customers. We estimate we will make significant progress by the end of the weekend, and have restoration substantially complete by Tuesday at 11:59 p.m.
Substantially complete means fewer than 1 percent of customers are still without power. Many customers will be back in power sooner.
- By end of day Thursday, more than 700 crews were working urgently to repair the widespread damage to the electric system.
- Multiple additional out-of-state mutual aid crews are arriving Friday. We will continue to bring in all available and necessary resources.
- As of 9 p.m. crews have restored power to more than 435,000 customers since the storm began. Approximately 480,000 Eversource customers in Connecticut remain without power.
Hundreds of line crews, tree crews, damage assessors, wire-down guards, and community liaisons continue working around-the-clock assisting impacted communities. In addition, crews arrived Thursday from Massachusetts and other states, with more scheduled to arrive from Illinois, Missouri, Wisconsin, Ohio, Indiana, North Carolina, Maryland and New York.
All outage reporting systems, which initially experienced intermittent technical issues, are now functional. You can report your outage online or via the Eversource mobile app, available for download in the App Store or Google Play. You can also call us at (800) 286-2000.
Here are some potential safety hazards to be on the look-out for:
- If all of your neighbors have their power back on, but yours is still out, report your outage again by calling 800-286-2000.
- If you require emergency shelter, either because of damage to your home, the temperature or other reasons, please contact the American Red Cross online or by dialing 211.
- If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.
- Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching—such as puddles and metal fences.
- Notify local fire, police, and electric utility officials about downed power lines.
- Do not enter damaged buildings with flame lanterns, candles or lighted cigarettes because there may be gas leaks.
- If you smell gas, leave immediately. Get to a safe place and call 911.
- Plug in and then turn on your appliances one at a time to avoid a power surge.