North Central CT Chamber Hosts Seminar on Managing Customer Expectations

On Tuesday, Sept. 9, the North Central CT Chamber of Commerce is holding a breakfast seminar event at 7:30 a.m. at the Holiday Inn in Enfield. Featured speaker Margo Chevers will give a talk on "The Power of Managing Customer Expectations."

Chevers topic of discussion will include:

√ The distinction between customer service & customer satisfaction

√ The "E" formula for success

√ The most destructive reaction of the customer

How to manage the customer's expectations

The seminar is from 7:30 a.m. to 9 a.m. at Holiday Inn, which is located at 1 Bright Meadow Blvd. in Enfield

Tickets for the breakfast seminar are $15 for members and $20 for non-members, plus an additional $5 for non-registered attendees/walk-ins. Register here.

Since 1986, Chevers has been delivering professional development programs on the Infrastructure of Customer Service, Sales, and Goal Achievement. Her professional experience includes 6 years as a Director of Sales and Marketing for two convention hotels in New England, real estate broker, property manager and college instructor in the subjects of Marketing and Strategic Planning. Ms. Chevers is a past president of the New England Chapter of the National Speakers Association. She is the past president of her local Chamber of Commerce, and serves on the Executive Committee of a local woman's shelter.



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