Cromwell, CT - Better Business Bureau Serving Connecticut is cautioning consumers about a moving company based in Guilford, Connecticut: Flagship Van Lines LLC.
According to consumers’ complaints, Flagship Van Line's moving crews have arrived on the incorrect day or haven't shown up at all, increased prices after deposits were paid, and refused delivery of items until a higher price was paid.
One complaint quoted:
"Flagship Van Lines driver has stolen my household. . . . Flagship Van Lines is holding my personal goods and basically asking for extortion."
The Better Business Bureau has received over 40 complaints against the company since June 2018.
Last month, WMAR News Balitmore reported that a man connected to several moving companies that have been investigated by the FBI, has affiliation with Flagship Van Lines.
On July 31, the United States Attorney's Office in Cincinnati, Ohio held a press conference announcing that 12 people have been indicted for conspiring in a racketeering enterprise to defraud customers. These people have had affiliations with several different moving companies around the U.S., including Flagship Van Lines.
The US Attorney's office estimates that there are over 900 victims of this scheme around the country. The U.S. Department of Transportation and the FBI were both involved in this investigation.
Complaints submitted to the Better Business Bureau in regard to Flagship Van Lines have not only come from Connecticut consumers but from across the country. Because of the length of time in business, volume of and unresolved complaints, and failure to have a required competency license, Flagship Van Lines currently holds an F rating on their BBB Business Review page.
Victims of issues related to this company are encouraged to contact the Inspector General's Fraud Hotline at 1-800-424-9071.
Visit bbb.org to check the reputation of a business or charity, file a complaint, write a review or find additional consumer resources.
For More Information:
Luke Frey
Communications Manager
Cell: 717-658-4941
Phone: 860-740-4500 Ext. 103
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