Assisted Living Services Receives 2025 Best of Home Care® – Leader in Experience, Provider of Choice, and Employer of Choice Awards
Assisted Living Services, Inc. today announced that it has received the distinguished 2025 Best of Home Care® –Leader in Experience Award, Best of Home Care® - Provider of Choice and Best of Home Care® - Employer of Choice from Activated Insights, formerly Home Care Pulse, the leading firm in experience management for post-acute care. Specifically, the Leader in Experience Award is the highest recognition bestowed by Activated Insights and is given to select home care businesses that consistently rank among the very highest in ten or more quality metrics. As a Leader in Experience, Assisted Living Services is now recognized among the top 10% of home care providers in the nation.
This accomplishment demonstrates Assisted Living Services’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of the company’s clients and caregivers were interviewed each month by Activated Insights. Over a 12-month period, Assisted Living Services received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the company’s management team set goals to reach the highest level of Experience possible.
“As a family-owned and operated business for nearly 30 years, we truly view all of our employees and elderly clients as an extended family, so earning these prestigious awards is very fulfilling to us,” said Mario D’Aquila, MBA, chief operating officer at Assisted Living Services, Inc. “As we continue to grow in both size and locations, our underlying commitment to providing excellent in-home care will always remain our primary purpose.”
“At Activated Insights, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Bud Meadows, chief executive officer of Activated Insights. “When we see agencies like Assisted Living Services that have so effectively provided outstanding care and employment experiences, we know that we’re on the right track. The management team has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
To find out more about Assisted Living Services’ commitment to experience, please visit www.assistedlivingct.com or call 203-634-8668.