Assisted Living Services, Inc. (ALS), one of Connecticut’s top-rated homecare agencies, today announced that it received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, the family owned and operated ALS is now recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program.
This accomplishment demonstrates a long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of ALS’ clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, the company received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the ALS management team set goals to reach the highest level of Experience possible.
“We consider this to be the People’s Choice Awards of the homecare industry in that it’s based on both customer and employee feedback,” said Mario D’Aquila, MBA and Chief Operating Officer of ALS. “Not only does it indicate that we’re delivering exceptional care to our elderly clients, but also, that we’re continually investing in our caregiver employees to enhance that experience. This means a lot to us and we are grateful for the ongoing support!”
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like Assisted Living Services that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. The company has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
About Assisted Living Services, Inc.
Since 1996, award-winning home care agency Assisted Living Services, Inc. (ALS) in Cheshire and Westport has provided quality care to residents across Connecticut. Its unique CarePlus program blends personal care by over 600 employees and caregivers with technological safety and monitoring devices from sister company Assisted Living Technologies, Inc. ALS was ranked on the 2020 Inc. 5000 list of fastest growing companies and recognized by Home Care Pulse® as a “Best of Home Care Leader In Excellence”, a designation given to the best home care providers in the nation. Learn more by visiting www.assistedlivingct.com or calling 203.634.8668
About Home Care Pulse
Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit https://www.homecarepulse.com/.
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Assisted Living Services, Inc. (ALS) in Cheshire and Westport, Connecticut recently received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. This is the third consecutive year that the family-owned business clinched the honors. From left: Nick D’Aquila - Chief Information Officer at ALS, Ron D’Aquila, RN – Co-Founder of ALS, Sharon D’Aquila - Co-Founder of ALS and Mario D’Aquila-Chief Operating Officer at ALS.
Photo courtesy of Assisted Living Services, Inc.