Newtown Police Note to Community: Updated Procedures During COVID-19 Pandemic

Dear Newtown Residents,

As the world continues to deal with COVID19 and updates are given out hourly, the Newtown Police Department remains committed to its mission to protect and serve our community. With that said, we are also doing our best to keep our officers and community safe from any possible contamination and further transmission of the Corona Virus (COVID19).

During this time you will find that our response to certain calls will be different. We are still taking calls and complaints, but will also be doing our best to practice social distancing while serving you as to not infect the entire department. It is not our intention to be seen as “unfriendly”, it’s just that we can’t afford to have all our officers in quarantine!

First and most importantly, if you are dealing with a life-threatening emergency or other types of emergency, CALL 911. If your complaint is non-emergency, you can call the routine line at (203) 426-5841. You will be immediately directed to an officer who can take your complaint and assist you over the telephone.

We are asking that before you stop by the Police Department for any reason, that you call first. Chances are we will be able to assist you with whatever you need over the phone and through other electronic formats. If you do stop by the PD you will notice signs posted asking you not to enter the building if you are ill, however, if you do enter the lobby you will be directed to an Officer who will take your complaint over the phone that is in our lobby.

At this time our Records window is closed. Any information needed from our records department will be handled over the phone, by email or USPS. All fingerprinting and car seat installations services are suspended for the time being. Also, while we always enjoy when the community brings us food, gifts or simply stops by to say hello, the Department is not accepting visitors and/or any items at this time. You may go to https://www.newtown-ct.gov/newtown-police-department for more information.

In closing, please be assured that should you need a police officer you will get one. We are out in our neighborhoods patrolling constantly and are a phone call away. The types of small changes that we are making are being done in police departments across the country and in fact the world. We ask, and fully anticipate, that the public will assist us in our mission by fully complying with the State and local directives. This includes restrictions on restaurants and bars, gatherings of large groups, and utilization of our parks, fields and playgrounds. Violating these restrictions will only place you and the officers in unnecessary danger and diverts vital services away from your fellow neighbors who may be in actual need. In this time of uncertainty the safety and welfare of our community is our top priority. We will get through this together as long as we practice common sense and kindness and remain calm.

Truly Yours, the Men and Women of the Newtown Police Department


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