With winter coming into full swing, the City of Norwalk Human Relations and Fair Rent Department reminds the public that they have certain legal rights as tenants, including the ability to maintain consistent heated room temperatures of at least 65 degrees.
“All people deserve to live in an environment that is safe and comfortable. No one should be freezing in their homes,” said Norwalk Mayor Harry Rilling. “If someone has an issue, they should contact us so we can address it. The sooner it is brought to our attention the better – we are here to help.”
Unless the tenant turned down the thermostat which caused temperatures to fall below 65 degrees, it is the responsibility of the landlord to resolve the matter. There are many resources available for tenants under the law, and experts in the Human Relations and Fair Rent Department can help someone navigate an issue and ensure it is resolved promptly.
“It’s important to remember that landlords have certain obligations and tenants have certain rights,” said Anna T. Keegan, Acting Director of the Norwalk Human Relations and Fair Rent Department. “Landlords and tenants can call us with their questions and trust that we will inform them of their basic rights and responsibilities. If someone is worried about any potential repercussions of calling, they are welcome to call anonymously. We are here to answer their questions and help them find solutions.”
If someone has a question or needs to report an issue, please call the Human Relations and Fair Rent Department Monday through Friday, 8:30 a.m. – 5 p.m. at (203) 854-7989. If it is an issue of insufficient heat and it is after 5 p.m. or on the weekend, please contact the Norwalk Police Department non-emergency line at (203) 854-3000.
For more information on landlord/tenant rights and fair rent, visit norwalkct.org/fairrent.