Per the Connecticut Public Utilities Regulatory Authority’s Docket 20-03-15 – Order 19, the suspension of water service disconnections will end on October 1, 2020. Aquarion encourages customers with unpaid balances to promptly contact its Customer Service Center to determine a payment solution that best meets their needs.
Aquarion continues to offer flexible, extended payment plans for any past due amount as well as a customer assistance program to help eligible customers who are having difficulty paying their water bill.
Payment plans allow customers to pay past due balances over a period of up to twenty-four months and guarantees no service disconnection as long as the approved payment amount is made for the duration of the plan. With a payment plan, customers are not required to make a down payment, and will avoid fees and interest charges for the duration of the plan.
Qualifying Aquarion customers may also be eligible to receive a one-time assistance voucher in the amount of $50 to $250.
Customers can learn more about these programs by contacting Aquarion customer service at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m., or by visiting www.aquarionwater.com/assistance.