Why Small Businesses Matter
Shop small, do big things for your community
Why Small Businesses Matter puts a spotlight on the local merchants who donate their time, talent, goods, and services for the betterment of our community. The shop local movement spreads virally as local businesses who are “tagged” have the opportunity to share their story!
You're IT ComForCare Home Care!
Three questions with Nicol Rupolo, owner of ComForCare.
Why did you start your business?
I started my business to make a difference. I own a home care agency. We provide service those in need of additional support to live their best lives possible. Seniors, workers compensation cases, those transitioning to home from hospitals. I employ caregivers who care who really care about what they do. At my agency, we really do care.
What makes me proudest about my job is knowing we’ve had a positive impact on our clients, through the eyes of their family. When we have a client, we’re there for the whole family, not just the client. When they trust us so much with their loved ones, we are able to help them live their best lives too.
I’m also always looking to improve and grow. I am a staunch advocate of Home Care Pulse, which is a customer satisfaction survey that gives feedback on a month-to-month basis from clients and caregivers. It’s nice and warm and fuzzy when you get all the positive, glowing accolades and when we get negative feedback, we respond to it immediately and course correct.
Finish this sentence in regard to your business. “I wish I could…”
I wish I could help more people - both my clients, their family, my caregivers and their family members.
What is your best selling product/service?
My best selling service is my caregivers, our approach to care, my office team and our passion to do a good job. I contract with a third party company to conduct my customer satisfaction programs - each month they randomly call my clients and caregivers.
We believe in continuous improvement and hire a third-party company to conduct a customer satisfaction survey’s each month. We have three achievements that we are very proud of:
- Best of HomeCare Provider of Choice by our clients, four years in a row and
- Best of HomeCare Provider of Choice by our employees, four years in a row and
- Leadership In Excellence – based on our high scores from our clients and caregivers two years in a row
- We pride ourselves on quality service.
HamletHub thanks Fairfield County Bank for making our Why Small Businesses Matter series possible!