Consolidated Edison is the largest supplier of gas and electricity for NYC and Westchester County. But Con Ed is a monopoly and has no competitive pressure to distribute power more efficiently or respond to consumer complaints.
For low-income consumers, dealing with utility companies can be difficult. Utility customers often need an advocate in their corner and sometimes even legal representation to ensure fair and affordable access to service. That’s where New York’s Utility Project steps in – making sure consumers are not alone dealing with common problems like getting service, preventing shutoffs, filing complaints, finding energy efficiency programs, and applying for assistance with utility bills.
New York’s Utility Project is an initiative of the Public Utility Law Project of New York, Inc., a 501c3 nonprofit organization that has been advocating for universal service, affordability, and customer protection for New York State utility consumers since 1981.
If you have a problem with either a water utility company or Con Edison, you should contact the Utility Project. They will help you file a complaint with the Public Service Commission.
The Department of Public Service is a New York State agency that provides a variety of services to protect and assist utility customers. They assist consumers in resolving disputes with utilities. They are also the regulatory body for the utility companies.
The Utility Project will contact the Public Service Commission for you and provide legal representation for low-income utility consumers in electric, natural gas, telephone, and other utility related matters. They also publish a utility law manual as a guide for advocates on utility and energy law issues, and conduct training on preventing utility terminations and the rights of utility consumers.
If you need help with your utility bill contact the Utility Project http://utilityproject.org/get-help/
NEW YORK’S UTILITY PROJECT
90 South Swan Street – Suite 305
Albany, New York 12210
(877) 669-2572 – Toll Free