HEADLINES

Wilton Storm Recovery Update: 37% of Town Remain Without Power,

Last night, August 9, Wilton First Selectwoman Lynne Vanderslice said that on Sunday, the make-safe, blocked road crews should have the last couple of non-passable roads cleared before today (August 10).

Below are the lastest storm-recovery update

  • Town-wide, approximately 1,600 residents had their power restored in the last 24 hours.  2,791 or 37% remain without power.  
  • Neighboring communities have a similar percentage: Weston 51%, Redding 48% Ridgefield 40%, Westport 30%, New Canaan 27%.  Obviously, Eversource did not deliver on 90% restoration by Sunday in our area. 
  • Today, these communities competed against each other for the same crews.  The same competition is expected tomorrow. 
  • Please remember that previously restored power may need to be temporarily shut off in order to restore another area. 
  • Progress was made on the removal of partially blocked roads, blocked shared driveways and trees of wires.
  • Downed wires still remain.  
  • Power was restored to the cell tower on Deer Run, improving performance in North Wilton.
  • Problems continue with Eversource messaging.  Most residents have not received any individualized alert, including no notice when power was restored.  There are still no individual ETRs. 

Since the March 2018 storm, Eversource adopted new storm management protocols. We all will have much to share during the upcoming investigation.   In the meantime, we remain focused on this event. 

Reminders:

Water:  Potable water at Fire Headquarters from the non-Town Hall side of the building. Water is available 24/7.  

Evening Internet/Charging Center at Comstock. See below. 

Outdoor WiFi outside all school buildings, the back of Town Hall, Comstock and the Library.

We have not open temporary shelters because of the possible spread of the Coronavirus. We have had a cautious approach throughout the pandemic.  Thus far, it has served the community well.  

If you wish to contact me, please email at  This email address is being protected from spambots. You need JavaScript enabled to view it. .  Thank you for your patience. 

Lynne Vanderslice

First Selectwoman

Comstock WiFi Access and Charging Stations:

  • Weeknights open from 4:30 p.m. to 8:30 p.m.  
  • Saturday and Sunday from 9:00 a.m. to 5:00 p.m. 
  • Sign-up via e-Trak or by calling (weekdays) or visiting Comstock if you can’t access e-Trak.  
  • Walk-ins are allowed, if space is available.
  • You must wear a mask and complete a contact form.
  • Bring your devise and extension cords.
  • Socially distant tables and chairs provided.
  • Staff will be onsite
  • No bathrooms.

Message from Altice:

In Connecticut (as of 8 am 8/8), 23% of our customers are currently offline, with the vast majority of the service-related issues being caused by loss of commercial power.  To the extent that there are impacts on our plant due to the storm, we need to ensure the situations are safe (no live electrical wires) prior to proceeding with repairs. 

Our central network has back up power and generators to ensure that we can provide service as soon as commercial power is restored to individual customer homes and our more local network. In instances where power is restored but service is still impacted, it is likely that our network was damaged such as at the individual home level or the node/neighborhood level.  We are working as fast as we can to identify root causes of any service outages and restore services if an outage not related to loss of commercial power.

We encourage our customers to contact us via social media (Twitter and Facebook) to advise of any individual service issues as we are actively monitoring those channels.  In addition, to alleviate long hold times to reach care agents via phone, customers can use the message function on Optimum.net. to chat with a live agent and identify service issues.

Given the extent of the storm’s impact on service across the region, we have opened the Optimum WiFi network to customers and non-customers during this emergency situation and nearly 93% of our WiFi hotspots are online.

Here is the hotspot link: https://www.optimum.com/outage

Subscribe

Follow Wilton HamletHub